Partner Support Center

Get the help you need to maximize your success with VertiPort Luanda. Find answers, resources, and expert support for all your partnership needs.

Quick Help

👤
Account Management
📅
Booking Issues
💳
Payment Support
🔧
Technical Help

Airline Partner Support

Flight Inventory Management
Update schedules, availability, and pricing
Booking Confirmations
Handle reservations and passenger details
Revenue Reports
Access financial statements and analytics

Hotel Partner Support

Room Availability
Manage room types and availability calendar
Rate Management
Update pricing and promotional offers
Guest Communications
Handle guest inquiries and special requests

Common Issues & Solutions

Account Management

How to update my partner profile?

Log into your partner dashboard and navigate to "Account Settings" → "Profile Information". Update your details and click "Save Changes".

I forgot my login credentials

Use the "Forgot Password" link on the login page or contact support at partners@vertiportluanda.com for assistance.

How to change my commission structure?

Commission changes require approval from our partnership team. Submit a request through your dashboard or contact your account manager.

Booking Issues

Customer cancelled a booking - what should I do?

Process the cancellation through your dashboard and check our cancellation policy for refund procedures. Contact support for complex cases.

Booking confirmation not received

Check your spam folder first. If not found, log into your partner dashboard to verify booking status and resend confirmation.

How to modify an existing booking?

Most modifications can be made through your partner dashboard. For complex changes, contact our booking support team.

Payment Support

When will I receive my payment?

Payments are processed monthly by the 15th. Check your dashboard for detailed payment schedules and history.

How to update payment information?

Go to "Account Settings" → "Payment Information" in your dashboard. Update your banking details and save changes.

Dispute a payment or commission

Contact our finance team at finance@vertiportluanda.com with booking details and reasons for the dispute.

Technical Help

API integration issues

Check our API documentation and ensure your endpoints are correctly configured. Contact technical support for advanced troubleshooting.

Dashboard not loading properly

Clear your browser cache and cookies. Try using a different browser or incognito mode. Contact support if issues persist.

Mobile app sync problems

Ensure you're using the latest app version. Log out and log back in. Contact technical support for persistent sync issues.

Resources & Downloads

Partner Guide

Comprehensive guide for getting started and maximizing your partnership

API Documentation

Complete API reference and integration examples

Training Videos

Step-by-step video tutorials for common tasks

Contact Support

Email Support

Get help via email for non-urgent issues

General: partners@vertiportluanda.com
Technical: tech@vertiportluanda.com
Finance: finance@vertiportluanda.com

Phone Support

Speak directly with our support team

Main: +244 222 987 654
Emergency: +244 222 987 999
Hours: 8AM-6PM WAT

Live Chat

Get instant help through live chat

Available: Mon-Fri 9AM-5PM
Response: Under 2 minutes

Submit a Support Ticket

Emergency Support

For critical issues affecting your business operations

24/7 Emergency Hotline
+244 222 987 999
Emergency Email
emergency@vertiportluanda.com