Accessibility Statement

VertiPort Luanda - Committed to Digital Accessibility

Last Updated: January 2024
WCAG Version: 2.1 Level AA

Our Commitment

VertiPort Luanda is committed to ensuring digital accessibility for people with disabilities. We are continually improving the user experience for everyone and applying the relevant accessibility standards to make travel booking accessible to all users.

Table of Contents

1 Accessibility Standards

VertiPort Luanda strives to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA. These guidelines help make web content more accessible to people with disabilities and user-friendly for everyone.

🎯 WCAG 2.1 Level AA

We follow the internationally recognized Web Content Accessibility Guidelines to ensure our travel platform is accessible to users with diverse abilities.

🌍 International Standards

Our accessibility practices align with international standards including Section 508, EN 301 549, and Angola's accessibility regulations.

📋 Four Principles of Accessibility

  • Perceivable: Information must be presentable in ways users can perceive
  • Operable: Interface components must be operable by all users
  • Understandable: Information and UI operation must be understandable
  • Robust: Content must be robust enough for assistive technologies

2 Accessibility Features

Our website includes numerous accessibility features designed to improve the travel booking experience for users with disabilities:

📝 Alternative Text

All images, including destination photos and airline logos, include descriptive alternative text for screen readers.

🎨 High Contrast

Color combinations meet WCAG contrast requirements with a minimum ratio of 4.5:1 for normal text.

🔤 Text Sizing

Text can be resized up to 200% without loss of functionality or content overlap.

🏷️ Clear Labels

All form fields have clear, descriptive labels and instructions for booking flights and hotels.

⚠️ Error Messages

Clear, descriptive error messages help users understand and correct booking form issues.

🧭 Focus Indicators

Visible focus indicators help keyboard users navigate through booking forms and search results.

3 Assistive Technologies

Our website is designed to work with a wide range of assistive technologies to ensure all users can book travel with confidence:

📢 Screen Readers

Our website is compatible with popular screen readers and provides semantic markup for proper content interpretation:

Supported Screen Readers:

  • NVDA (Windows)
  • JAWS (Windows)
  • VoiceOver (macOS/iOS)
  • TalkBack (Android)
  • Orca (Linux)

Screen Reader Features:

  • Proper heading structure
  • ARIA labels and descriptions
  • Landmark navigation
  • Table headers and captions
  • Live region updates

🗣️ Voice Recognition Software

Users can navigate and interact with our booking platform using voice commands:

  • Dragon NaturallySpeaking
  • Windows Speech Recognition
  • macOS Voice Control
  • Voice Access (Android)
  • Accessible form controls
  • Voice-friendly navigation
  • Clear element identification
  • Predictable interaction patterns

🔍 Magnification Software

Our responsive design works well with screen magnification tools:

  • ZoomText (Windows)
  • MAGic (Windows)
  • macOS Zoom
  • Browser zoom features
  • Responsive layout at high zoom levels
  • No horizontal scrolling required
  • Scalable interface elements
  • Readable text at 400% zoom

4 Keyboard Navigation

All functionality on our website can be accessed using only a keyboard, ensuring users who cannot use a mouse can still book travel:

⌨️ Keyboard Shortcuts & Navigation

Essential Keys:

  • Tab - Move to next interactive element
  • Shift+Tab - Move to previous element
  • Enter - Activate buttons and links
  • Space - Activate buttons and checkboxes
  • Esc - Close dialogs and dropdowns

Arrow Keys:

  • ↑↓ - Navigate dropdown options
  • ←→ - Navigate date picker
  • ↑↓ - Navigate radio button groups
  • Home/End - First/last item in lists
  • Page Up/Down - Navigate long lists

✅ Keyboard Accessible Features

  • Flight search and booking forms
  • Hotel search and reservation
  • Date picker navigation
  • Dropdown menu interaction
  • Modal dialog navigation
  • Tab panel switching

🎯 Focus Management

  • Visible focus indicators
  • Logical tab order
  • Skip links to main content
  • Focus trapping in modals
  • Return focus after interactions
  • No keyboard traps

5 Visual Accessibility

We've implemented various features to support users with visual impairments, including those with blindness, low vision, and color blindness:

🎨 Color and Contrast

  • WCAG AA contrast ratios (4.5:1 minimum)
  • AAA contrast for important elements (7:1)
  • Color is not the only means of conveying information
  • Pattern and texture alternatives to color
  • High contrast mode compatibility
  • Colorblind-friendly color schemes
  • Clear visual hierarchy
  • Adequate white space and spacing

📱 Responsive and Scalable Design

Text Scaling:

  • Text enlarges up to 200% without horizontal scrolling
  • Relative font sizes using em and rem units
  • Scalable icons and interface elements
  • Responsive typography that adapts to screen size

Layout Flexibility:

  • Mobile-first responsive design
  • Flexible grid system
  • Touch-friendly interface elements
  • Minimum 44px touch target size

👁️ Visual Indicators and Feedback

  • Clear visual feedback for user actions
  • Loading states and progress indicators
  • Hover and focus states for interactive elements
  • Visual error indicators with text descriptions
  • Icons accompanied by text labels
  • Breadcrumb navigation
  • Page titles and headings for orientation
  • Status messages for booking progress

6 Hearing Accessibility

We provide accessible alternatives for users who are deaf or hard of hearing:

🔇 Audio Alternatives

  • Visual alerts instead of audio notifications
  • Text-based communication options
  • Written instructions for all processes
  • No reliance on audio cues for navigation

📞 Communication Support

  • Email and chat support options
  • Text-based customer service
  • Written confirmation for all bookings
  • TTY/TDD compatible phone support

📺 Media Accessibility

When we include video content about destinations or travel information:

  • Closed captions for all video content
  • Transcripts for audio content
  • Sign language interpretation when available
  • Visual descriptions of important audio information

7 Cognitive Accessibility

We design our booking process to be clear and understandable for users with cognitive disabilities:

🧠 Clear Communication

  • Simple, clear language throughout
  • Consistent navigation and layout
  • Predictable interface behavior
  • Helpful instructions and guidance
  • Error prevention and clear error messages
  • Progress indicators for multi-step processes
  • Confirmation steps for important actions
  • Help text and examples for form fields

⏱️ Time and Attention

Session Management:

  • Generous session timeouts
  • Warning before session expiry
  • Option to extend sessions
  • Auto-save of booking progress

Content Control:

  • No auto-playing media
  • User control over animations
  • Pauseable content updates
  • Option to disable distracting elements

📖 Reading and Comprehension

  • Logical reading order and structure
  • Clear headings and subheadings
  • Bullet points and lists for clarity
  • Important information highlighted
  • Definitions for travel industry terms
  • Summary of booking details
  • Step-by-step booking guides
  • Visual cues to support text

8 Known Limitations

We are continuously working to improve accessibility. Here are some current limitations and our plans to address them:

⚠️ Current Limitations

  • Some third-party booking widgets may not be fully accessible
  • Interactive maps may have limited keyboard navigation
  • Some airline partner websites may not meet our accessibility standards
  • Legacy PDF documents may not be screen reader friendly

🔄 Ongoing Improvements

  • Regular accessibility audits and testing
  • Working with partners to improve their accessibility
  • Converting legacy documents to accessible formats
  • Implementing new accessibility technologies
  • User feedback integration for continuous improvement

9 Feedback & Contact

We welcome feedback about the accessibility of our website. If you encounter any accessibility barriers or have suggestions for improvement, please contact us:

📧 Accessibility Support

Email:
accessibility@vertiportluanda.com

Response Time:
We aim to respond within 2 business days

📞 Phone Support

Accessibility Hotline:
+244 222 987 700

TTY/TDD:
+244 222 987 701

📍 Mailing Address

VertiPort Luanda - Accessibility Team
Rua Amílcar Cabral, 65
Miramar, Luanda
Angola

💬 What to Include in Your Feedback

  • The specific page or feature you were trying to use
  • The assistive technology you were using (if any)
  • The problem you encountered
  • Your contact information for follow-up
  • Any suggestions for improvement

📅 Statement Updates

This accessibility statement is reviewed and updated regularly to reflect our current accessibility status and ongoing improvements. Recent updates include:

  • January 2024: Initial comprehensive accessibility statement
  • Enhanced keyboard navigation throughout booking process
  • Improved screen reader compatibility for search results
  • Added high contrast mode support
  • Implemented ARIA landmarks for better navigation