Cookie Policy

VertiPort Luanda - Understanding Our Cookie Usage

Last Updated: January 2024
Effective Date: January 1, 2024

Cookie Notice

This page explains how VertiPort Luanda uses cookies and similar technologies to enhance your travel booking experience. By continuing to use our website, you consent to our use of cookies as described in this policy.

Table of Contents

1 What Are Cookies?

Cookies are small text files that are placed on your computer, smartphone, or other device when you visit a website. They are widely used to make websites work more efficiently and to provide information to website owners.

Cookies contain information that is transferred to your device's hard drive. They help us recognize you when you return to our website and enable us to provide you with a personalized experience.

Key Points About Cookies:

  • Cookies do not harm your computer or device
  • They help improve your browsing experience
  • They enable website functionality and personalization
  • You can control cookie settings in your browser

2 How We Use Cookies

VertiPort Luanda uses cookies to enhance your travel booking experience and provide personalized services. We use cookies for various purposes:

🔐 Authentication & Security

Keep you signed in, protect your account, and ensure secure transactions during your booking process.

✈️ Travel Preferences

Remember your search criteria, preferred destinations, and booking preferences for a better experience.

🛒 Shopping Cart

Keep track of your flight and hotel selections as you navigate through the booking process.

📊 Analytics & Improvements

Understand how you use our website to improve our services and user experience.

3 Types of Cookies We Use

✓ Essential Cookies (Always Active)

These cookies are necessary for the website to function and cannot be disabled. They enable core functionality such as security, network management, and accessibility.

Examples:

  • User authentication and login sessions
  • Shopping cart and booking process
  • Security and fraud prevention
  • Load balancing and website performance

🎯 Functional Cookies

These cookies enhance functionality and personalization. They remember your preferences and settings to provide a more personalized experience.

Examples:

  • Language and currency preferences
  • Search filters and sorting preferences
  • Recently viewed flights and hotels
  • Accessibility settings

📊 Analytics Cookies

These cookies help us understand how visitors interact with our website by collecting and reporting information anonymously.

Examples:

  • Google Analytics for website usage statistics
  • Page views and user journey tracking
  • Search behavior and booking patterns
  • Performance monitoring and optimization

📢 Marketing Cookies

These cookies track your activity across websites to deliver more relevant advertising and measure advertising effectiveness.

Examples:

  • Personalized travel recommendations
  • Retargeting ads for viewed flights/hotels
  • Social media advertising integration
  • Email marketing campaign tracking

4 Third-Party Cookies

We work with trusted third-party partners who may place cookies on our website to provide enhanced services and functionality. These partners include:

🔍 Google Services

Google Analytics, Google Search, Google Maps, and other Google services that enhance your experience.

Google Privacy Policy

💳 Payment Providers

Stripe and other payment processors that secure your transactions and booking payments.

Stripe Privacy Policy

🏨 Travel Partners

Airlines, hotels, and other travel service providers that power our booking platform.

Privacy policies vary by provider

📱 Social Media

Facebook, Instagram, and other social platforms for sharing and advertising features.

Facebook Privacy Policy

6 Local Storage

In addition to cookies, we use local storage technologies to enhance your experience:

📱 Local Storage

We store user preferences, search history, and session data locally on your device to provide faster loading times and personalized experiences.

🔄 Session Storage

Temporary storage for your current browsing session, including search filters, booking progress, and form data.

🎯 IndexedDB

Advanced storage for offline functionality, cached travel data, and improved performance when browsing our website.

7 Analytics & Tracking

We use analytics tools to understand how our website is used and to improve our services:

📊 Google Analytics

We use Google Analytics to track website usage, user behavior, and performance metrics. This helps us understand:

  • Which pages are most visited
  • How users navigate our website
  • Popular travel destinations and searches
  • Technical performance and errors

You can opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on.

🔍 Heat Mapping

We may use heat mapping tools to understand how users interact with our website interface, helping us optimize the user experience and booking process.

8 Marketing Cookies

We use marketing cookies to provide you with personalized travel recommendations and relevant advertisements:

🎯 Personalized Advertising

We show you travel deals and destinations based on your browsing history and preferences:

  • Flight deals to destinations you've searched for
  • Hotel recommendations in your preferred locations
  • Special offers for your frequent travel routes
  • Seasonal promotions based on your travel patterns

📧 Email Marketing

We use cookies to track email campaign effectiveness and provide personalized email content based on your website interactions.

🔄 Retargeting

We may show you ads on other websites for flights, hotels, or travel services you viewed but didn't book on our platform.

9 Your Choices

You have several options for controlling how cookies are used:

✅ Accept All Cookies

Get the full VertiPort Luanda experience with personalized recommendations and optimized performance.

  • Personalized travel recommendations
  • Saved search preferences
  • Optimized website performance
  • Enhanced security features

⚠️ Essential Cookies Only

Basic functionality only - some features may not work as expected.

  • Limited personalization
  • No saved preferences
  • Basic security only
  • Reduced performance optimization

🔧 Browser-Specific Cookie Management

10 Contact Us

If you have any questions about our cookie policy or how we use cookies, please contact us:

📧 Email Support

Privacy & Cookies:
privacy@vertiportluanda.com

General Support:
support@vertiportluanda.com

📞 Phone Support

Customer Service:
+244 222 987 654

Hours:
Monday - Friday: 8:00 AM - 6:00 PM WAT
Saturday: 9:00 AM - 2:00 PM WAT

📍 Office Address

VertiPort Luanda
Rua Amílcar Cabral, 65
Miramar, Luanda
Angola

📅 Policy Updates

We may update this Cookie Policy from time to time to reflect changes in our practices or for legal reasons. When we make significant changes, we will notify you through:

  • Email notification to registered users
  • Prominent notice on our website
  • Updated cookie consent banner